We have been widening access to the Scout Labs beta application over the last few months and will be adding a lot more companies more quickly, now. There are over one hundred companies using the application right now, and we will be adding dozens more each week. The reason for the delay? We are in beta for one reason: to get high quality feedback so that we can optimize the product prior to commercial launch (early 2009). We have needed to manage the number of companies in the app closely to make sure we have the resources to monitor usage, answer questions, and have conversations with each company to get the detailed feedback we need. Now, with a bigger customer service team and more automation (web-based survey, better internal usage metrics, feedback buttons throughout the app which automatically go into a bug-tracking queue for our product teams’ review, etc.), we are able to bring companies on more quickly. We will get to everyone on the waiting list eventually, but, gratefully, it is a very long list, so feel free to remind us of your continued interest, either here or in an email to beta <at> scoutlabs <dot> com.
We know many of you have been waiting for a long time and we thank you for your patience.
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