The Scout Labs application has a whole new look and feel today and it supports an exciting new feature.
New Feature: QUOTES
When you dive into the dashboard of one of your searches today, alongside Sentiment and Graphs and such is a new tab called QUOTES. Scout Labs already give you lots of quantitative metrics to help you measure your brand (buzz is up, positive sentiment is down…) But QUOTES is a little different. Inspired by WeFeelFine (although much harder to execute, because we are looking for opinions and emotions about a particular product or brand), QUOTES offers qualitative insight into the mind of the customer, for companies wanting to know: “What do our customers love, hate, want, think and feel about us right now?”
The QUOTES feature pulls from social media customer opinions and emotions being expressed about any topic. Today, Scout Labs automatically populates QUOTES relevant to the following categories:
• Love: Raves for the product or brand
• Hate: Rants by unhappy customers
• Wish: What customers WISH your company would do, add, change, improve. Feature requests and ideas.
• Compare: Ways that your brand is being considered alongside others. Who’s better than who? What are customers switching to when the abandon you?
• Recommend: When people highly recommend you, what do they say? What’s the favorite thing? What do they recommend you do differently?
• Issues: What problems are customers having with you? What concerns are lingering?
• Caveat: Your brand advocates LOVE your product BUT… (or however….)
You can see how QUOTES turns social media chatter into a live focus group of millions. Scout Labs is already a leader in the use of natural language processing to analyze social media for the world’s best brands. With the addition of QUOTES, we raise the bar and deliver even more insight to the hundreds of marketers, brand managers, product managers, communications professionals and executives who rely on Scout Labs to help them build better products and sell more.
New Design
The changes to the user interface will be apparent as soon as you log in. We really wanted to make it easier to scan through all of your searches and to find your collaborative actions. We also wanted to lay an architectural foundation for new features, new data and new actions that will be coming live shortly. To those ends, we have made the following changes:
- Your list of searches are persistent on all pages now. This will make it easy to jump between searches. You can also choose to sort your searches now by alphabetical order or by the change in buzz. (A nice little touch: if you are looking at Twitter results for one search and you jump to another search, you will go to the Twitter results for the new one. That way you can scan through your searches by media type, now!)
- All team activity (bookmarks, discussions and alerts) are front and center, in the now-persistent left nav. We have added counts, so you know how much team activity is underway.
- Oh, and we made the design look simply AWESOME. We hope you like it.
And since we moved some things on you, here are a few important tips: to create a new search now, hit the little “plus” icon in the left nav next to “Searches”. To manage (delete, edit) your searches, click the “gears” icon in the left nav, right next to the Create a Search icon.
We get feedback all the time that our application is intuitive and easy to use, so we were careful not to mess anything up. Let us know what you think (we know you will!)
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