As many of you know Scout Labs recently introduced some new product tiers, both in number of concurrent searches and data/functionality. A detailed plan comparison can be found here, but since many of you are asking for guidance on which plan type should select, let me offer a perspective on what functional needs each plan type is best suited to meet.
You should buy a Standard plan if:
- You are part of a small team of 5 members or less that is unlikely to expand in the near term
- You rely primarily on digital dashboards and in-application/ email alert delivery of information
- You can use saved items and screenshots to prepare reports
- You are concerned primarily with the very recent past- last 3 months or less- and do not need more longitudinal tracking
- You either use other tools for workflow and assignments, or are in the listening/ insight gathering mode rather than a response function
You should buy a Professional plan if:
- You are part of a team of 5 or more members, or if driving organizational awareness and adoption of social media across functions and groups is of paramount importance
- You need for data export in .htm or .csv to prepare custom reports or unique visualizations
- You desire longer timeframes of data to baseline against, or are tracking phenomena that exceed a 3 month timeframe
- You need a response platform that spans all mention types- video, Twitter, blogs, etc.
A couple of notes about both plan types:
- In both plans saved items are saved indefinitely- by virtue of having saved something, it remains available even if the mention is outside the 3M or 6M timeframes
- Automated sentiment and Quotes come with all plan types
- Co branding and customization come with all plan types
With Scout Labs’ recent pricing changes, we wanted to keep as many options available in the sub $500/month category as possible for the budget conscious, while making sure that the additional data and functionality are available for the enterprise.
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