About us
Scout Labs is how teams tune in to social media. It is the simplest, most intuitive way to measure and manage social media.
Listening is the job of many - not a few. It's not "the Research guy's job". It's not "PR's job". It's not "the Community Manager's job". Social Media is the voice of the customer and everyone should have access to it.
Scout Labs provides cutting-edge technology and a collaborative platform for listening to customers and engaging with them across the Internet. The web-based application is incredibly fast and powerful. But it's also incredibly easy to use and easy get started, which is why Scout Labs is the social media monitoring, measurement and management platform of choice for hundreds of customers.
Our customers use Scout Labs to:
- Know when to tune in and what's most important to pay attention to
- Hear what customers love and hate, want and wish, think and feel, all in real-time
- Reach out to influential customers to build relationships
- Engage in proactive customer service
- Let the voice of the customer inspire new product and marketing ideas
Scout Labs has grown significantly since it was founded in 2006. Scout Labs' offices are in San Francisco but Scout Labs' users are all over the world. Our CEO and product team guide the application with insight from the world of marketing, brand management and product management, but the majority of Scout Labs employees are senior engineers with expertise in search technology, high-performance systems, natural language processing, machine learning, web crawling and data visualization.
We Believe
Your customers are talking, right now, whether you like it or not.Tune in. Jump in.
Marketers should step out from behind the one-way mirror (customers can see you anyway).Have a real conversation with a real customer every day.
Innovation should come from everyone.Tune into the rants, raves and wishes of customers and great things will happen.
It's a new world of brand-What kind of brand do your actions deserve?
Spend more time being good than trying to appear good.Be honest, useful, and true.
Let technology do what it does best, and people do what they do best.Together, we're a pretty good team.
Metrics are good. Insight is better.We can both inform and inspire.
Focus on building strong relationships and great products.In the end, it's all you really can control.
News & Events
Market Research 3.0 - Here Attitudes Meet Algorithms in Sentiment Analysis
09/18/09 by Kevin Randall on Fast Company
Relief For Twitter Headaches
09/13/09 by Sarah Needleman on The Wall Street Journal
Mining the Web for Feelings, Not Facts
08/23/09 by Alex Wright on NYTimes
Why GM's "What is 230?" Buzz Wasn't Enough
08/16/09 by Abbey Klaassen on Ad Age
Scout Labs Now Features A Real Time Focus Group
07/27/09 by Leena Rao on Techcrunch
New QUOTES Feature from Scout Labs Turns Social Media Chatter Into a Live Focus Group
Press Release on 07/27/09
Scout Labs Monitors Brand Buzz Across Interwebs -- for a Pittance
02/18/08 on MarketingVox
Scout Labs' Brand Tracker Now Generally Available
02/18/08 by Mark Hendrickson on Techcrunch
Scout Labs Offers Cheaper Way To Monitor Consumers
02/18/08 by Gavin O'Malley on Mediapost
Scout Labs Unveils Automated Buzz Measurement Tools
02/18/08 by Douglas Quenqua on Clickz
Scout launches low-priced, real-time market research
02/18/08 by Rafe Needleman on CNET
Powerful, New Web App Listens Across Internet to Deliver Rants, Raves and Metrics in Real Time
Press Release on 02/18/08
Track Blog Reactions To Your Brands With Scout Labs
12/11/07 by Michael Arrington on Techcrunch
Management
Led by CEO Jennifer Zeszut, formerly of eBay, Leverage, and Razorfish, the Scout Labs team brings many different kinds of experience -- from web crawling to brand marketing, web application development to machine learning, blog search to algorithm development, marketing services to community management -- to bear on the Scout Labs product.
Jennifer Zeszut is the founder and CEO of Scout Labs, which delivers visibility into the voice of the customer online and actionable analysis for marketers. Zeszut is a 15-year marketing veteran, having worked in both software and consulting. Most recently, Zeszut was the Vice President of Marketing at Leverage Software, an on-demand community and social networking software company. At Avenue A / Razorfish for 7 years, she held the position of Director of Marketing Strategy and Analytics for the west coast. In that role she and her team gleaned customer insights for the world's top brands and advised senior executives on strategies for effective marketing and relationship building. She has also served as acting Director of Marketing at eBay, focused on product strategy and customer acquisition for the eBay Stores business. Her early career was spent learning the fundamentals of brand management, marketing and merchandising at Procter & Gamble and Cost Plus World Market. Ms. Zeszut holds a BA in Psychology from UC Berkeley and an MBA from the Ross School of Business at the University of Michigan.
Jochen Frey is the CTO for Scout Labs and brings significant technical leadership and experience in scalable systems development and natural language processing to the organization. As CTO of Meaningful Machines for 5 years, Frey managed a combined onshore/offshore research and development team and deployed over $1mil in hardware to launch the world's highest quality machine translation system (Spanish to English, with high quality prototypes for other languages including Arabic and French). He architected and oversaw implementation of high performance, failure tolerant message passing infrastructure and developed a high-speed 200GB distributed full text index. Prior to Meaningful Machines, Frey was the Director of Technology for the Eastern Region at Razorfish (previously iCube), architecting and overseeing numerous large-scale systems implementations. His past experience also includes software engineering for the US Navy and software design of risk management tools for Dresdner Bank in Frankfurt, Germany. Frey has his MS / Diplom Ingenieur in Computer Science and Medicine from the Ruprecht-Karls-Universität Heidelberg.
Margaret Francis is VP of Product at Scout Labs, responsible for product vision and execution in a way that meets client requirements. She brings to her role strong strategic planning skills and deep product marketing and technology management experience. As the former Director of Strategy at Avenue A / Razorfish, Ms. Francis developed marketing and technology strategies for Fortune 500 companies and led cross-functional teams of technologists, creatives, business analysts, user experience and client service professionals to deliver web sites, digital marketing services and integrated marketing programs. Her clients have included major consumer brands such as Visa, Nike, JC Penney, Williams-Sonoma and BP. Ms. Francis has also worked as a brand strategist with Prophet and a strategy consultant at the former marchFIRST/USWeb/CKS. Ms. Francis holds a BA in Art and Art History from Yale University and an MFA from SFAI
Contact Us
Thank you for your interest in Scout Labs! If you have a specific need, please email us at the appropriate address below. We respect your privacy and will not distribute or use your email address without your permission.
General Inquiries, Media and Analystsinfo <at> scoutlabs <dot> com
Supportsupport <at> scoutlabs <dot> com
Jobsscoutjobs <at> scoutlabs <dot> com
Crawlercrawler <at> scoutlabs <dot> com
Twitter Physical Address199 Fremont 12th Floor
San Francisco CA 94105
Phone: 1-888-620-6220
Fax: 1-415-344-3213
Careers
Scout Labs is hiring Account Executives:
Fast growing well-funded company looking for smart, independent, driven candidates to sell a SaaS tool that virtually every business needs. We provide a unique market intelligence tool for companies needing to makes sense of the social media landscape. Your ability to communicate value to prospects with a variety of needs, market savvy and technical skill levels can produce first year income well north of $100,000. Strong candidates will possess these qualities:
- Personal integrity
- Strong communication skills
- Consultative seller with a knack for building relationships
- Social Media knowledge
- Marketing and PR experience is a plus
- Team Oriented
- Must be willing to cold call and creatively farm for leads
- Your current location
Scout Labs is also looking for a Systems Engineer:
Scout Labs is looking for an extremely capable and driven Systems Engineer who ingests networking code before breakfast and snacks map/reduce jobs for lunch. This position has a focus on data acquisition and you will be responsible for consistently acquiring large numbers of documents (think hundreds of millions and greater per day) without getting suppliers angry. We have a strong engineering culture and you will be working with a highly motivated, focused team of search and natural language processing veterans and a highly technical application development team. The social media data landscape is a moving target so code re-use and architecture are very important to us. And as always - actually shipping code reigns supreme. Data acquisition is a tough nut to crack so we are looking for a strong generalist who will grow with us. Requirements
- 4+ years of large scale systems engineering (J2EE doesn't count).
- 4+ years of Java development.
- Demonstrated ability to thrive in a fast paced (but structured) startup environment.
- You love working working in a team of experienced engineers.
- BS in Computer Science, Engineering or related area required, MS+ preferred
- You get excited about pushing bits around faster than anyone else.
- A hobby you like to talk about (we got yogis, surfers, gamers, classical musicians, amiga collectors, foodies, makers, ...)
- Large scale 24x7 data acquisition.
- Understanding of Internet Protocols.
- Distributed computing and networking chops.
- Experience working on (or with) a search engine.
- Worked on large system that wasn't using a relational database (HBase, BDB, file stores anyone).
- Know how to prove that your code works, even with a lot of unstructured data.
- Someone has called you "code reuse freak" in the past.
- Shipped a system before.
- DTrace.
Partners
Find an agency partner
If you are a company in need of agency services to find insights or to help make the insights more actionable, we have some friends to introduce you to.
Many talented agencies use Scout Labs to help their clients find customer insight, build better products and sell more. Their expertise is varied — marketing, PR, SEO, web development, social media monitoring, buzz-making, strategic consulting — but they all have one thing in common: They GET IT. They understand the fundamental shifts taking place in marketing today and are equipped to guide clients through the new landscape. They are all well trained in getting the most out of Scout Labs, and they bring a wealth of experience and additional tools to the table to make sure you get what you need done.
Contact us at info <at> scoutlabs <dot> com if you would like us to help you find a Scout Labs agency partner that meets your needs.
Become a Scout Labs partner
To be considered a Scout Labs preferred vendor, we need to understand your areas of expertise. You'll need to be a current user of Scout Labs or have attended training on using Scout Labs, or otherwise show that you are qualified to guide Scout Labs customers. Please email us at info <at> scoutlabs <dot> com with the following information so we can follow up with you directly.
- Company name
- Type of company
- Contact name
- Contact email address
- Contact phone
- Services offered
- Ideal type of engagement
- Website URL
- Number of current clients worldwide
- Number of employees
- Number and location of offices
- Sampling of current clients
