Product
Scout Labs is a powerful web-based application that tracks social media and finds signals in the noise to help your team build better products and stronger customer relationships. Take the tour or demo Scout Labs to see all the features in action.
Scout Labs Overview from Lithium Technologies on Vimeo.
Persistent Searches- You know what you and your team need to be monitoring closely. Set up a search and it is immediately available for your whole team to review and optimize.
Rants and Raves- See what people are loving or hating about your product or your brand. Let them help you make more customer-centric decisions about your business and products. It's like a real-time focus group of millions.
Millions of Social Media Sources- Forums, blogs, news, twitter, photos and videos are all yours. Graph results and sentiment by social media type for deeper customer insight.
Assignments- Never miss an opportunity to listen, respond and act! Create a task from any piece of social media data and assign it to a team member for their response. Track their status in the application through a shared dashboard.
Buzz Tracking- Scout Labs offers real-time metrics for buzz volume, customer sentiment, industry analysis and competitive share of voice across the web.
Automated Sentiment- We use natural language processing techniques to assess the sentiment and tone of your searches in each post, on the fly, as it hits our system. If we get it wrong, you can override it for your team (this becomes labeled data that our systems learn from over time). We can also provide historical sentiment data to you in less than a day (sometimes in minutes). For all the sentiment geeks out there: no user training sets necessary.
Saved Items- Social bookmarking for the enterprise. Save noteworthy social media, make notes and send mentions to colleagues to share the knowledge.
Real-Time Content- With Scout Labs, you can create a search, hit go, and seconds later get a dashboard fully populated with insight and intelligence on same-day english content.
Conversation Digest- Find emerging memes of conversation and stay ahead of the game. We summarize the most buzz-worthy stories for you and call out what's hot and what's new so that you can tune in early.
Email Alerts- Get insight summaries pushed to you via email. Like Google Alerts on steroids, you can see top conversations, new words, positive and negative posts, recent Tweets and more — on a daily, weekly and monthly schedule.
Take the Tour
Workspace Home Page
Your team's social media dashboard — what customers are saying and what your team is (or should be) doing about it.
1. Monitor all the topics you care about, such as competitors, marketing campaigns and related key issues.2. Customize the workspace for your team and/or your clients by adding a name and a logo.
3. Get training and support from a live human via email or phone.
Searches
Powerful, ongoing monitoring agents. Simple to set up.
1. Set up searches for companies, brands, people, products, ideas. Set it up once. We do the rest.2. Refine searches with precision and ease.
3. Hit SAVE and a dashboard full of analysis is populated instantly.
Search Overview
Get the most important metrics and recent content in a single page.
Social Media Analysis
Know what's most important to pay attention to.
1. Sort your results by importance or date.2. Remove any posts you don't want to read or count.
3. See a digest of the top conversations through frequent words.
4. The words in orange are new memes emerging. Click to filter and take a closer look.
Blogs, News, Twitter, Images, Forums, Videos and More
Know what people are saying about you across all social media.
1. Monitor important Tweets, news, blogs, forums, photos and videos all in one place.Comprehensive Email Alerts
Forget Google alerts. New positive posts, new negative posts, emerging conversations, recent tweets in your inbox.
1. Find out whether buzz is up or down, get top stories, top positive and negative mentions, recent Tweets, emerging memes and recent comments.
2. Set up alerts to arrive daily, weekly or monthly — you decide. If there isn't any new content, you won't get spammed with an empty alert.
Sentiment Analysis
Know what people are loving and hating, in real-time.
1. Filter by negative or positive to read rants and raves.2. See how sentiment has been trending.
Change Sentiment
1. Our sentiment engine assesses the tone of the post.2. But if we get it wrong, change it! Your team reaps the benefit immediately (and our algorithms do too).
Assignments
Assign any item to a coworker to read or respond to.
Track your team assignments and see how well you're responding to social media
Saved Items
Team bookmarking is built into the Scout Labs application so that the great find by one person builds knowledge for all.
Buzz Volume
1. Compare buzz for you and the competition.2. Download the data. Or grab a screenshot of the graph.
Quotes
The QUOTES feature pulls from social media customer opinions and emotions being expressed about any topic.
1. Real time qualitative insights that aim to answer the question "What do our customers love, hate, want, think and feel about us right now?" 2. Quotes are categorized into loves, hates, wishes, comparisons, recommendations, issues and caveats.
Live Demo
Learn more about Scout Labs and see it live in action every Tuesday and Thursday 11:00 - 11:30 am PST. Have your burning questions answered and see sample workspaces. You'll learn how easy, intuitive and collaborative Scout Labs is for organizations of all sizes.
To join, follow the link HERE and register for the Scout Labs Live Demo. What are you waiting for?
