Workspace Home Page

Your team’s social media dashboard — what customers are saying and what your team is (or should be) doing about it. 1. Monitor all the topics you care about, such as competitors, marketing campaigns and related key issues.
2. Customize the workspace for your team and/or your clients by adding a name and a logo.
3. Get training and support from a live human via email or phone.

Searches

Powerful, ongoing monitoring agents. Simple to set up. 1. Set up searches for companies, brands, people, products, ideas. Set it up once. We do the rest.
2. Refine searches with precision and ease.
3. Hit SAVE and a dashboard full of analysis is populated instantly.

Search Overview

Get the most important metrics and recent content in a single page.

Social Media Analysis

Know what’s most important to pay attention to. 1. Sort your results by importance or date.
2. Remove any posts you don’t want to read or count.
3. See a digest of the top conversations through frequent words.
4. The words in orange are new memes emerging. Click to filter and take a closer look.

Blogs, News, Twitter, Images, Forums, Videos and More

Know what people are saying about you across all social media. 1. Monitor important Tweets, news, blogs, forums, photos and videos all in one place.

Comprehensive Email Alerts

Forget Google alerts. New positive posts, new negative posts, emerging conversations, recent tweets in your inbox. 1. Find out whether buzz is up or down, get top stories, top positive and negative mentions, recent Tweets, emerging memes and recent comments.
2. Set up alerts to arrive daily, weekly or monthly — you decide. If there isn’t any new content, you won’t get spammed with an empty alert.

Sentiment Analysis

Know what people are loving and hating, in real-time. 1. Filter by negative or positive to read rants and raves.
2. See how sentiment has been trending.

Change Sentiment

1. Our sentiment engine assesses the tone of the post.
2. But if we get it wrong, change it! Your team reaps the benefit immediately (and our algorithms do too).

Assignments

Assign any item to a coworker to read or respond to.

Track your team assignments and see how well you’re responding to social media

Saved Items

Team bookmarking is built into the Scout Labs application so that the great find by one person builds knowledge for all.

Buzz Volume

1. Compare buzz for you and the competition.
2. Download the data. Or grab a screenshot of the graph.

Quotes

The QUOTES feature pulls from social media customer opinions and emotions being expressed about any topic.

1. Real time qualitative insights that aim to answer the question “What do our customers love, hate, want, think and feel about us right now?”

2. Quotes are categorized into loves, hates, wishes, comparisons, recommendations, issues and caveats.